We accept the following payment methods: Dankort, Visa, Visa Dankort, Visa Electron, Mastercard, Mastercard debit, MobilePay, ViaBill and possibly more (ask us).

We pay all card fees and standard transaction costs for your order.

For online payments, the order amount is reserved on your account and only withdrawn upon dispatch/pickup. Some payment methods may present challenges if the amount is not withdrawn within 30 days. Therefore, we reserve the right to accept prepayments and withdraw the order amount at the earliest 20 days after the order, even if not all goods have been shipped/picked up (which may happen in case of backorders or pre-orders). If you make use of this option, it does not affect the right to return or any other customer conditions.

Regular LPs, new and second-hand, are shipped with a good quality inner and outer sleeves. If there is more than one vinyl record pr. album, we will of course send a corresponding number of inner sleeves so that you don't miss out.

Alle brugte plader renses grundigt med professionelt udstyr. Vi bruger en særlig mikstur af skånsom, men effektiv, rensevæske, der passer perfekt til ældre plader. Dine dine brugtplader skal være fuldstændig uden snavs, mug eller andet, når du modtager dem.

If a record isn't shrink wrapped, we'll send the record out of the cover to avoid seam-split during shipment; that is, the problem where the sides of the cover are damaged due to a record not lying still when the carrier moves the packages. We pack safely and tightly, so you'll receive intact records.

Please note that the images shown under a single product are not images of the actual product, and therefore do not represent the actual condition of the cover, among other things.

We cannot always guarantee delivery. Especially in case of order items, pre-orders and ''Record Store Day'' releases, limited quantities may mean that we have to cancel a customer's order in whole or in part. If a vinyl record stock is limited, we reserve the right to downgrade a customer's order to 1 unit per customer.

Vi leverer til danske adresser. Efter særlig aftale sender vi også til Færøerne og Grønland.

You get free shipping when you buy at least 5 items. For 4 items or less, shipping rates are still reasonable.

You choose if you want delivery by courier or parcel service. If you live on an island with no bridge connection, we recommend that you either choose a specific parcel shop or order with home delivery to avoid the risk of having to pick up your parcel across the water.

You will receive a Track&Trace number as soon as we have packed your order.

Som udgangspunkt leveres din ordre samlet. Såfremt at din ordre indeholder varer med forskellige leveringstider, så afsendes din ordre først, når alle varer er klar til afsendelse. Du kan bestille delleveringer mod et gebyr pr. forsendelse.

Please note that order items may be backordered, thus extending the delivery time.

For deliveries outside the EU, we reserve the right to charge additional shipping costs before dispatching an order if the automatically calculated shipping price does not cover the actual shipping costs. However, this is not the practice for orders within Denmark and the rest of the EU.

At Vinylpladen you have an extended right to return on 100 days from receiving your order. The conditions for returns apply within the EU + Norway.

Fortryder du hele eller dele af købet, kan du følge instrukserne på siden Retur & reklamation - eller gøre os opmærksom pr. email, hvorefter vi sender dig instruktioner til at sende varerne tilbage.

It is possible to return parts of an order, for which we will only refund the value of the returned item.

Returnering af varer kan foregå ved indlevering i butikken i Aarhus, eller ved forsendelse til butikken med erhvervsomdeling for købers regning. Vi tager ikke imod forsendelser tilsendt en pakkeshop. Varerne skal være i samme stand som ved modtagelsen uden tegn på brug, og evt. emballage skal være ubrudt.

We will send you a link where you can order cheap return delivery.

You will be refunded the amount paid for the items returned when the return package is received at our warehouse.

It is the customer's responsibility to ensure that the returned items are properly packed so that they do not sustain damage during the return freight.

Modtager Vinylpladen.dk en returvare med skade eller brudt forsegling, så forbeholder vi os retten til at modregne i det refunderede beløb med et skøn for varens tabte værdi.

If, in the case of a partial return, an order no longer qualifies for free shipping, a shipping fee will be deducted from the refundable amount.

We exchange all Christmas gifts until February 1st. This serves as an extended return policy if the 100-day exchange period is not sufficient.

Øvrige højtider, fødselsdage og lignende tilbyder vi også udvidet bytteret på, hvis du er tidligt ude med gaveindkøbet. Send os en email efter din bestilling, med dato for levering af gaven, og vi sørger for en garanti for ombygning.

"24-month warranty rights for EU customers also apply to used goods and special-order items. You must file a complaint within a reasonable time, which is within two months after you have discovered the fault or deficiency. If there are any faults or deficiencies with the received goods, you can contact our support via email.

Should you take delivery of goods that have incurred damage in transit, we must be notified of your claim no later than three business days from receipt, with the inclusion of photos documenting the damage to the items as well as to their shipping containers. Adhering to these stipulations allows us to pursue reimbursement from the carriers responsible for the shipment.

I tilfælde af defekte produkter får du muligheden for komplet refusion af varens betalte beløb, som du modtager ved ankomst af det beskadigede produkt på vores lager i Aarhus.

If the problem is visible on the product, e.g. a damaged album cover or scratch in a new vinyl record, the customer must document the problem with a photo of the defect visible on the product. If an album cover is defective and this defect is visible through the plastic seal, we can only guarantee a free-of-charge claim as long as the seal is intact.

If the problem is related to the playback of a vinyl record and the defect cannot be seen but only heard, it is the customer's responsibility to ensure that the problem is not caused by the customer's turntable setup. The majority of enquiries regarding sound problems or problematic playback stem from challenges with the customer's own setup. Vinyl records are all slightly different and new pressings in particular can behave inappropriately on an incorrectly set up turntable, a worn stylus/pickup or the likes. We recommend that the customer first ensures that their turntable is set up correctly and that there are no worn parts. The record can be tested on another setup as an assurance that the defect exists. If the defect doesn't occur on Vinylpladen's setup, we reserve the right to treat the case as a return and not a claim, with the return shipping being at the buyer's expense.

Vinyl records are a made of a very flexible material and they can be slightly warped for various reasons. The distortion cannot be heard during playback unless the distortion is extreme. We consider that a lift of less than 2mm of a record's edge, when lying on a flat horizontal surface, cannot be considered a defect under normal circumstances, but rather as a natural part of the medium today. If sound distortion can still be detected, the above conditions apply, where the problem must be able to be recreated on Vinylpladen's setup.

We mainly operate in the EU + Norway. Therefore, for shipments out of the EU/EEA, the warranty covers only obvious and audible defects and not cosmetic defects and deviations from the original product. product specifications. Any additional costs for shipments outside the EU or Norway in the form of duties or taxes, will be charged to the customer.

This website uses cookies for the above purposes. A cookie is a small text file that is stored in your browser to recognise your computer on return visits. No personal information is stored in our cookies and they cannot contain viruses.

We use cookies on this site to provide options such as having a "shopping cart" associated with your session. In addition, we use cookies to improve the website using anonymous visitor statistics and the like. We do not use cookies to "spy" or "snoop" on your privacy.

Cookies delete themselves after a certain number of months (can vary), but they are renewed after each visit. If you wish to delete your cookies, you can do this from your browser.

Cookies are also used to keep statistics on the number of users as well as information on gender, age, geography and interests. We do this to customise content and advertising.

Vinylpladen ApS uses cookies from Google Analytics (third party). This can be opted out here.

Use of personal data

Personal information is never provided to third parties unless you explicitly consent to this, and we never collect personal information without you providing this information to us through registration, purchase, participation in a survey, etc. Information is collected here on name, address, postal code, e-mail, gender, age, interests, opinions and knowledge of various subjects.

Personal information is used to complete the purchase or service for which the information was collected. The information is also used to get to know you and other users of the website better. This use may include, but is not limited to, surveys and analysis aimed at improving our products, services and technologies, and displaying content and advertisements tailored to your interests and hobbies.

Contact regarding personal data

Hvis du ønsker adgang til de oplysninger, som er registreret om dig hos Vinylpladen ApS, skal du rette henvendelse til support@vinylpladen.dk. Er der registreret forkerte data, eller har du andre indsigelser, kan du rette henvendelse samme sted. Du har mulighed for at få indsigt i, hvilke informationer der er registreret om dig, og du kan gøre indsigelse mod en registrering i henhold til reglerne i Persondataloven.

Protection of personal data

According to the Personal Data Act, your personal information must be kept safe and confidential. We store your personal information on limited-access computers located in controlled facilities, and our security measures are reviewed on an ongoing basis to determine whether our user information is being handled securely and with due regard to your rights as a user.

Personal data is deleted or anonymised on an ongoing basis as the purpose for which it was collected is completed.

The rapid development of the Internet means that changes in processing of personal data may become necessary. We therefore reserve the right to update and amend these guidelines for the processing of personal data. If we do so, we will of course correct the date of "last updated" at the top of the page. In case of significant changes, we will notify you by means of a visible notice on our websites.

To the extent that personal data about you is processed, you have the right under the Personal Data Act to know which personal data can be attributed to you. If it appears that the information or data processed about you is inaccurate or misleading, you have the right to request that it be corrected, deleted or blocked. You may object at any time to the processing of data relating to you. You may also withdraw your consent at any time. You have the right to lodge a complaint against the processing of information and data concerning you. Complaints must be submitted to the Data Protection Authority in accordance with Section 58(1) of the Personal Data Act.

We use log statistics, which means that a system automatically collects statistical information that can give us a statistical picture of how many visitors our website has had, where they come from and where on the website they leave, etc.

We use log statistics for the purpose of optimising the website and its functionality, to provide a better experience.

Images associated with an item are not photographs of the actual item, but are merely indicative aestics of the item in question.

Discrepancies between image and the delivered product may occur in rare cases. No claims can be made for misleading images if the title is accurate.
To a reasonable extent, this also applies to the other product information, including track list, release date, weight, colour, etc., where we do our best to be as accurate as possible, but make reservations for any discrepancies. At times a record company may make changes to a product, such as changing the vinyl colour and the like, without changing the barcode or informing the stores, and we reserve the right to any misinformation this may cause. If there is a particular detail that is of vital importance to you, we can be contacted to guarantee the accuracy of the information.

It is the customer's responsibility to have read and understood the product information provided, including the graduation of second-hand vinyl records. No complaints can be made about conditions, such as graduation of condition etc., which Vinylpladen has indicated but which the customer was unaware of or didn't fully understand at the time of purchase. The right to return applies as always.

With some vinyl releases, instructions are included to download a digital copy, where we also disclose that this option is included. We cannot vouch for the functioning or sudden discontinuation of this additional service, as it is a service provided by the manufacturer/record company. It is very common for a vinyl release to suddenly, and without notice, have the download option removed. We regularly check the information for the releases, but should you unexpectedly receive a product without included (and working) download instructions, we will compensate you with a XX€ credit per piece of incorrect information. If the download option is critical to your purchase, please contact us before purchase.

Reservations as typos and the like in the stated availability, delivery time, prices and more may apply.

Vinylpladen ApS
Jens Juuls Vej 28M
DK-8260 Viby J

CVR: 34082677
support@vinylpladen.com